Replacement & Refund

We want you to be happy with your CASEIFY purchase. If you receive an incorrect, damaged, or defective product, please contact us so we can assist you.

Eligible Replacements

A replacement may be considered if:

• You received the wrong product or phone model.
• The product arrived damaged or defective.
• The product does not match your confirmed order.

Report an Issue

Please contact us as soon as possible after receiving your order and provide your order number along with clear photos or videos showing the issue.

Product Condition

Products must be unused and in their original condition when requesting a replacement, unless the issue is related to a manufacturing defect or damage during delivery.

Non-Eligible Items

Replacement or refund requests may not be accepted for products damaged due to misuse, improper handling, normal wear and tear, or accidental damage after delivery.

Refunds

Where a refund is approved, the refund method and processing time may depend on the original payment method and applicable circumstances.